General terms and conditions
COMPANY DATA
Company name: “YAVOR GOLDEN SANDS” EAD
UIC/PIK: 103051008
Materially Responsible Person (MRP): EKATERINA OLEGOVNA TODOROVA
Head office address: Varna, p.c. 9007, Primorsky district, Golden Sands resort, quarter 30, Golden Line Aparthotel
E-mail: office@goldenline.bg
Contact phone: +359 884 228 209
RESERVATIONS AND ACCOMMODATION
The management of “YAVOR GOLDEN SANDS” EAD undertakes to ensure the use of the services requested and paid for by the client through online booking, in their full quantity and quality according to the data provided by the client through the reservation form: client name, period, number of nights, number of adults and children, price per night.
All customer requests, filled in the “Note” field in the reservation form, will be fulfilled if possible.
Only persons under the specified age on the date of arrival are accepted in the child reservation.
PRICES AND PAYMENT
The prices on the website of “YAVOR GOLDEN SANDS” EAD are in euros (EUR), including VAT, tourist tax and insurance. The total amount due by the client is calculated automatically, depending on the number of days, the number of adults and children and the current price offer for the relevant period.
When making online reservations for guarantee purposes, it is necessary to pay 30% of the total amount of the reservation at the time of booking, via debit/credit card or at the latest within the specified period after booking by bank transfer.
“YAVOR GOLDEN SANDS” EAD reserves the right to change prices and special offers on its website depending on demand and currently available vacancies. For reservations already made, confirmed and paid, the amount due does not change, regardless of the new price offers presented.
CANCELLATIONS AND CHANGES TO RESERVATIONS
In case of cancellation, non-use or change of an already paid online reservation by the client, “YAVOR GOLDEN SANDS” EAD will refund the amount paid upon request, charging the relevant penalty:
Changes to a reservation without penalty can be made up to 7 days before the check-in date.
Cancellation without penalty is made up to 7 days before the check-in date.
In case of change or cancellation after this period, a penalty in the amount of the prepaid deposit is due.
When refunding a paid amount, all transfer costs (bank fees and others) are at the expense of the client. Refunds due to cancellation are made within a 30-day period depending on the payment method, the amounts are refunded only to the bank account from which they were received. Your card details are used only by the intermediary bank and are not stored by us.
TYPES OF PAYMENTS
Payment can be
1. Electronically with a debit or credit card
We accept payments with Visa, Visa Electron, V Pay, MasterCard, MasterCard Electronic or Maestro cards. When you select this payment method, a payment page of our servicing bank (DSK) opens, where you enter your card details. If you are registered in the Verified by VISA or MasterCard SecureCode authentication schemes, an authentication page of your Issuing bank opens, where you enter your authentication password. Upon a successful transaction, a transaction note is displayed on the screen, which you can print or save.
Your card details are only used by the intermediary bank and are not stored by us.
To protect you from abuse when paying with your Visa or MasterCard card, we apply the best practices recommended by international card organizations:
Security when entering and transferring card data is ensured by using SSL protocol to encrypt the connection between our server and the payment page of our servicing bank.
The authenticity of your card is verified by entering a security code (CVV2).
In addition, for your identification as a cardholder, the e-commerce payment server of our servicing bank supports the authentication schemes of international card organizations – Verified by VISA and MasterCard SecureCode, in case you are registered to use them.
At the time of online booking, the aforementioned amounts will be automatically withdrawn from your card upon completion of the payment process.
From a security point of view, the maximum amount for card payment is 3,000 leva.
2. By bank transfer
The payment of the specified amount must be made no later than the deadline specified after the reservation. After making the payment, it is advisable to send a copy of the payment document to office@goldenline.bg, and it is mandatory to enter the reservation number in the reason for payment.
3. In cash, at the reception
For reservations with a check-in start date within the next 3 days, it is recommended to choose cash payment at reception to speed up the reservation processing process.
IMPORTANT!
If the online reservation is not paid within the specified period and if payment is made by bank transfer, a copy of the payment document is not sent, your reservation will be automatically canceled by the reservation system.
In case you are prevented from paying the amount for an already made online reservation, please notify us by e-mail: office@goldenline.bg. In case of failure to comply with this condition, “YAVOR GOLDEN SANDS” EAD has the right to seek liability and penalties for made and unpaid reservations.
REFUND OF AMOUNTS
In the event that the customer cancels their reservation under the conditions stated above, we will refund the amount via the same payment method used for the reservation.
Refunds for amounts paid by bank card or bank transfer can only be made to the bank card or bank account used for payment. All bank fees for this transaction are at the customer’s expense.
RIGHTS AND OBLIGATIONS OF THE PARTIES
“YAVOR GOLDEN SANDS” EAD undertakes to provide the client with the services requested and paid for in full.
“YAVOR GOLDEN SANDS” EAD undertakes not to change the price of the services requested by the client, except in exceptional cases when this is economically justified.
“YAVOR GOLDEN SANDS” EAD is not responsible for damages caused by actions of third parties.
Amounts for services requested but not used in whole or in part due to the client’s fault are not refundable.
The client assumes responsibility for observing generally accepted standards of good behavior during their stay at the hotel. All costs for material damage caused to the hotel are borne by the client.
“YAVOR GOLDEN SANDS” EAD reserves the right to change the information on this page and the general terms and conditions at any time. Although every effort is made to provide true and accurate information, this cannot always be guaranteed.
When a customer makes a reservation, it is considered that he has read and agrees to these general terms and conditions. Reservations accepted by phone, e-mail or through our website are considered to be an emerging contractual relationship. The payment made is considered acceptance of the general terms and conditions for staying at the hotel.
For all disputes and legal issues not settled by these general terms and conditions and the privacy policy and arising in connection with the use of the website goldenline.bg, the mandatory legal provisions in the Republic of Bulgaria shall apply.